Workflow By Design - Technical Support

Creative Solutions for Creative Clients

Technical Support

We Get You Moving Again

We know you are busy and sometimes you need fast help! While our software is really easy to use, our goal is to make sure that when you do get stuck we help you to get moving again.

Online Help

Our solution has quick help icons throughout to aid in remembering those “not so often” used tricks. We also have a fully searchable help site available 24/7. Here you can look through our extensive online library to get immediate answers to any basic system question. Still need more?


Immediate Customer Support

You can reach our teams directly by phone or email. Our support reps will troubleshoot your issue and walk you through the system. If we need to dig deeper, we talk the same talk as your IT, so let us handle the details.



System Administrators play a pivotal role in supporting the team’s everyday users as the first line of defense. Our workflow gurus pro-actively work with a designated member of your team to assure the tools, skills and confidence is developed to assist others with the system. This will equip your team with the proper resource needed to easily answer any basic questions.


Professional Services

Sometimes you have even deeper questions. Good thing we have industry experts and business analysts on standby. We are always ready to help optimize your workflow so you can work faster and get better results.


Technical Issues

You can sleep well knowing that our systems are monitored 24/7 for all Severity 1 Solution issues (meaning the system is offline). We will be taking action, before you recognize any issue. For more information regarding our data centers and monitoring please see our Technical Specifications page.


Tech Specs

The Total Workflow Solution is a user-friendly cloud-based solution sitting on a robust architecture that is assessible from any smart device.

Implementation & Training

Our implementation methodology is focused on listening first. The solution is then customized to fit how you work allowing both well-founded practices to continue and incorporating new best practices to be adopted.